It is the carrier who is responsible for the integrity of the package during delivery. It is up to the customer to check the contents of the package at the time of receipt and formulate precise reservations stipulating the damage, if applicable, by writing them on the delivery slip or the electronic box provided by the carrier.
Delivery by Colissimo in 5 to 10 working days From €34.40
Delivery by Delivengo in 5 to 10 working days
From €12.90
Kikoby reserves the right to refuse returns for which the items are not in perfect condition.
For personalized products, the right of withdrawal does not is not applicable to orders placed on the site, in accordance with the provisions of article L. 221-28 3° of the France Consumer Code.
Return conditions :
- ● If you notice any printing defects, damage or defects on the items received
- ● The merchandise has not been opened
- ● The merchandise has not been worn, washed, and must not have any traces or odors.
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● The goods were returned within 14 days of receipt - “the postmark being taken as proof”
When returning, we will reimburse you using the payment method used when placing your order.
The refund will be processed within a maximum of 15 days after receipt of your return and verification of its condition.
3. Send the package with insurance against signature to the address indicated to you in the return procedure email.
